Frequently Asked Questions
Everything you need to know about your Ubisoft Gear experience.
What is the processing time for my order?
Most orders are processed within 1-3 business days. Once your gear has been shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
Do you offer international shipping?
Yes, we ship our exclusive apparel and collectibles to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for apparel?
We accept returns on unworn and unwashed clothing items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are your products officially licensed?
Absolutely. Every item in the Ubisoft Gear Store is officially licensed merchandise, designed in collaboration with our game studios to ensure authenticity and high quality.